1.Acceptance of These Terms
By accessing or using the PropertyManage.pro platform, you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree to these terms, do not use the Platform.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these terms by reference.
2.Service Overview
PropertyManage.pro (the "Platform") provides comprehensive, AI-assisted property management solutions. Our services include:
- Maintenance Triage: AI-driven intake and routing of maintenance requests.
- Digital Presence: Provision and hosting of full-stack property websites.
- Communication Suites: "Inbox Copilot" for automated email triage and classification; "Voice Copilot" for AI-powered voice agent handling of inbound calls and inquiries.
- Marketing & CRM: Full-service marketing packages, automated lead capture systems, and CRM infrastructure for tenant and lead management.
3.AI-Assisted Services and User Responsibility
Our platform utilizes advanced AI and large language models (LLMs) to facilitate your operations.
- Automated Drafting: Services such as Inbox Copilot, Voice Copilot, and marketing content creation operate based on parameters set by you. You acknowledge that AI outputs are generated as drafts or assistive tools.
- Human-in-the-Loop Oversight: You are responsible for configuring the operational logic of your AI agents. For critical functions—specifically those involving public-facing Google Business Profile posts, binding communication, or financial commitments—you agree to maintain human oversight. PropertyManage.pro is not liable for errors, inaccuracies, or hallucinations in AI-generated communications that are sent without your final review.
4.Communication and Data Compliance
- Voice and SMS/Email: By using the Voice Copilot and Inbox Copilot features, you represent that you have obtained all necessary consents from tenants and leads to be contacted via automated systems.
- Prohibition of Spam: You agree that all marketing and outreach performed through our CRM and communication tools will comply with the TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, and all other applicable regional communication laws. We strictly prohibit the use of our platform for unsolicited "spam" messaging.
5.Third-Party Integrations
Our platform integrates with third-party services (e.g., Google Business Profile, Twilio, SendGrid). You agree that:
- Your use of these integrations is subject to the respective third-party provider's terms of service.
- PropertyManage.pro acts as a conduit for these services and is not responsible for changes in third-party API availability, service outages, or modifications to third-party terms that may affect your business operations.
- Google Business Profile: Connecting your Google Business Profile is optional and is authorized by you through Google's OAuth 2.0 consent flow. Your use of that integration is additionally subject to the Google Terms of Service. Our handling of the data we receive from Google APIs is described in our Privacy Policy and adheres to the Google API Services User Data Policy, including the Limited Use requirements. You may revoke this access at any time from your dashboard settings or your Google Account permissions page.
6.Intellectual Property and CRM Data
- Platform Content: The proprietary AI workflows, dashboard code, and "Copilot" frameworks are the intellectual property of PropertyManage.pro.
- User Data: You retain full ownership of your CRM data, lead information, and property-specific marketing assets. We are granted a limited, non-exclusive license to process this data solely to provide the services you have requested.
7.Limitation of Liability and Indemnity
- Service Availability: While we strive for 99.9% uptime, AI services and third-party integrations are provided "as-is." We are not liable for business interruptions resulting from AI model downtime or API failures.
- Cap on Liability: To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms or the Platform will not exceed the total fees you paid us in the twelve months immediately preceding the event giving rise to the claim.
- Excluded Damages: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or loss of data, even if we have been advised of the possibility of such damages.
- Indemnification: You agree to indemnify and hold harmless PropertyManage.pro from any claims, damages, or legal actions resulting from (i) the content you approve for publication (including GBP posts), (ii) your violation of communication laws (e.g., unauthorized SMS/email), or (iii) unauthorized use of your AI-integrated CRM systems.
Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, or willful misconduct.
8.Accounts and Acceptable Use
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at support@propertymanage.pro if you believe your account has been compromised.
- Accurate Information: You agree to provide accurate account information and to keep it current.
- Acceptable Use: You agree not to use the Platform to store or transmit unlawful content, to attempt to gain unauthorized access to our systems or another customer's data, to interfere with the operation of the Platform, or to reverse engineer any part of it.
9.Termination
You may stop using the Platform and close your account at any time by contacting support@propertymanage.pro. We may suspend or terminate your access if you materially breach these terms, if your use poses a security or legal risk to us or to other customers, or if required by law.
On termination, your right to use the Platform ends immediately. You retain ownership of your CRM data, and you may request an export of it before your account is closed. We will delete or return your data in accordance with the retention and deletion practices set out in our Privacy Policy.
10.Changes to These Terms
We may update these terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If a change materially affects your rights or obligations, we will give notice through the dashboard or by email before it takes effect. Continuing to use the Platform after a change takes effect means you accept the revised terms.
11.Governing Law and Dispute Resolution
- Governing Law: These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
- Binding Arbitration: Except as set out below, any dispute arising out of or relating to these terms or the Platform will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, seated in Contra Costa County, California. Judgment on the award may be entered in any court of competent jurisdiction.
- Individual Basis Only: Arbitration will be conducted on an individual basis. You and PropertyManage.pro each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
- Exceptions: Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in Contra Costa County, California to protect its intellectual property or confidential information. For any dispute not subject to arbitration, you and PropertyManage.pro consent to the exclusive jurisdiction and venue of those courts.
- Fees: Each party bears its own attorneys' fees and costs, and arbitration fees will be allocated under the applicable JAMS rules, except where applicable law requires otherwise.
This arbitration agreement is mutual: it applies equally to claims we bring against you and claims you bring against us.
12.Contact
Questions about these terms can be sent to support@propertymanage.pro.