PMP Maintenance
PMP Maintenance takes a maintenance request from the moment it comes in to the moment the invoice is reconciled — intake, triage, vendor scheduling, documentation, billing, and owner reporting. Your owners get round-the-clock emergency protection. You keep approval over every decision that costs money or commits you.
Where PMP Maintenance fits
PropertyManage.Pro is built as separate automation engines so you can adopt the parts you need. PMP Maintenance covers the operational side — the work orders, the vendors, and the after-hours calls.
Intake, triage, vendor coordination, scheduling, billing, and after-hours emergencies — handled around the clock.
A full property management website and CRM, built, hosted, and maintained for you.
Content for your site and blog, plus a content engine that keeps your Google Business Profile aligned with it.
The work order lifecycle
A maintenance request touches a tenant, a vendor, an owner, and you. PMP Maintenance runs the whole chain and stops at the points where a property manager needs to decide.
Tenants report by phone, text, or portal — at any hour. Every request is captured and logged, including nights and weekends.
The request is classified, urgency assessed, and true emergencies separated from routine work so the right ones escalate immediately.
Scope and cost come to you before anything is committed. Work that exceeds your thresholds waits for a property manager's approval.
The right vendor is dispatched and scheduled against tenant availability, with confirmations and reminders handled for you.
Completion notes, photos, and timestamps are attached to the work order — a complete record of what was done and when.
The vendor submits the invoice against the work order, it flows into the accounting module, and the owner report reflects it.
The property manager stays in the loop. PMP Maintenance automates coordination, not authority. Scope and spend approvals route to you, and work beyond the thresholds you set does not proceed until a property manager has signed off.
24/7 emergency protection
After-hours calls are the part of property management that never scales. PMP Maintenance answers them for you, every night, without adding headcount.
Calls and requests are answered at any hour — no voicemail, no queue waiting until Monday morning.
Burst pipes and no-heat calls are separated from routine requests and escalated straight away, on the path you have defined.
24/7 coverage becomes something you can sell — an owner-facing service level, backed by a record of every response.
What's included
Everything a work order touches — the vendors, the money, the paperwork, and the people asking about it — lives in one place instead of across a phone, an inbox, and a spreadsheet.
The right vendor for the job, dispatched and booked against tenant availability, with confirmations and reminders sent automatically.
Every action on a work order is timestamped and attributed — who approved what, when the vendor was dispatched, what was completed. Defensible when an owner or a tenant asks.
Vendors submit invoices directly against the work order, so billing is tied to the job it belongs to instead of arriving loose by email.
Approved invoices flow into accounting and reconcile against the property and the work order — no re-keying between systems.
Owners get clear reporting on maintenance activity and spend across their properties, produced from the same record the work was logged in.
A portal where owners check status, history, and spend themselves — which is most of the "just checking in" calls you field today.
3-way messaging
Most maintenance delays are communication failures: the vendor cannot reach the tenant, the tenant cannot get an update, and you end up relaying messages between them. Three-way messaging puts all three parties on the same thread, attached to the work order.
How it works
The tenant, the assigned vendor, and the property manager all message on the work order itself. Scheduling gets sorted between the people who need to sort it, without you in the middle repeating information.
Why it matters
When the three parties can talk in one place, jobs get scheduled sooner, fewer visits are missed, and the status question stops coming to you by phone.
Nothing is lost. The conversation is part of the work order record, so a dispute months later has the history attached.
Book a call and we will walk through your current work order flow, your after-hours coverage, and where the time is going.